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help center.
Happy Pet Family welcomes you to reach out to us directly if the below FAQ couldn’t answer your queries.
Account & Profile
Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.
You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online account.
Data Privacy
Contact forms
Information submitted through the contact forms on our site are sent to our company email.
Cookies
Our site uses the following cookies:
- Google Analytics cookies – these are set for monitoring and tracking visitors behavior on the site.
- WordPress logged-in cookies – these are used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
- Toolset plugin cookies – this is used by our Toolset plugin (Toolset Types, Module Manager, and Toolset Forms) to properly provide functionality based on user status.
- Limit Login Attempts cookies – this is used by the Limit login attempts plugin to provide brute force security in logins by monitoring user cookies.
Embedded content from other websites
Articles on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.
Analytics
On this site, the only analytics gathering service we use is Google Analytics, as explained in the Cookies section above.
Messages and information you send to us using the contact forms on this site are stored in our business account until you request us to remove them.
We protect customer data with the following site features:
- We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
- Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.
In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.
We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other organisations who do the same.
Ordering & Payment
You will receive the order confirmation email – to acknowledge we have successfully received your order.
Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.
We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
Returns & Refunds
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
If your return is approved, we will initiate a refund as Store Credit to your account with no expiry date.
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.